Pet Heroes

Last night we had to put our pup Pearl to sleep. The customer service from the first phone call I made to come in at 8:30pm – – when the lovely and very competent receptionist said, “yes ma’am bring her in, that is what we are here for “, to the welcoming reception, to the level of care and compassion by the vet assistant and finally to the care of Dr. Timothy James – – I was grateful and felt at ease.

Everyone last night into this morning was so caring. Dr, James took the time to explain the process and plan of action in detail. He was calm and took all the time we needed, even the though the waiting room was busy with other patients. We received a breakdown of the plan on how he was going to diagnose her; including pricing so that we knew exactly what to expect. When we got the sad news of her mass, and had to make the decision, we had to call my husband, son and Pearl’s brother Jam to come in to say good bye. They immediately moved us into a bigger room and again, the compassion and sense of love and care was just amazing.

When the time came, Dr. James took the time to explain to everyone what to expect, even though he knew we had been through this before. They allowed us to sit with her for as long as we wanted, they even came in and asked if we wanted to handle the bill in private so we did not have to stand in the waiting room looking the mess we were.

Last and most importantly, Dr. James explained to us how Jam was going to react to all this, since he has never been away from Pearl in 11 years. They kept him in the back during the process, and they even brought him back out through a different area so that he did not have to see her.

We are a family of dogs, and we have still 4 additional furry kids. It was the first time visiting this facility, but it will not be the last.

Thank you so much to everyone who took care of us last night. We are in awe by your level of service, care and compassion.

Sincerely, Rosa, Steven, Victoria, Peter, Jam, Stewart Little, Benjamin Button & Bella – – and we know that Pearl is very grateful too! ♥ – China Zimmerman

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